Christophe Uzureau

Christophe Uzureau is an analyst in Gartner Banking Industry Advisory Services, where he advises heads of business units, strategists, business development and IT managers inside banks and payment services providers on how technology represents an opportunity to generate competitive advantage by shaping traditional payment processes.

He is responsible for covering payment system trends and innovations, the dematerialization of consumer payments worldwide and the consolidation of processes in banks' payment operations. He also covers the opportunities for non-Chinese banks looking to benefit from the growth of the Chinese retail banking market.

He is working with banking clients to rethink how they approach payment services, and how their payment architecture must evolve to respond to shifting market requirements due to new competitive threats, emerging payment instruments and regional initiatives such as the creation of the Single Euro Payments Area (SEPA). He also provides recommendations to card processors to establish what new services they should introduce to their client base to remain competitive.

Examples of research publications include:

• “Banks' Retail Payment Operations at a Tipping Point” on why a fundamental shift in banks' retail payment operations is necessary to accommodate new competitive trends and customer requirements.
• “Payment Hubs Are the First Step in the Evolution of the Banking Payment Business” on how can Payment hubs offer banks an opportunity to better use payment information to respond to client discontent and grow payment revenue
• “Foreign Card Issuers in China: Learn the Rules Before Showing Off Your cards” on how should foreign banks prepare their card operations to enter the Chinese card market.